I've had to jump a few hurdles in the ID validation world that we live in these days. I applaud the efforts of companies working to protect identities of it's customers but recently got a bit irritated at said efforts.
Case in point below with the idiot-phone Face ID technology. I have never utilized the technology until getting a new phone last year. Heads up if you are having a bad morning letting the dog go chase deer in the yard at 3 AM or had too many Jamos the night before but have been flagged for 'bad face' a few times. Instead of a "Face Not Recognized" message, they should prompt a "bro, what happened to you last night?"
Case #2 hits home a bit but was trying to cancel a life insurance policy my dad (an insurance agent) took out for me when I was probably 10 years old. A small policy that I no longer needed, I made the call in January to cancel it. They advised a form would be sent to formally sign off on the cancellation. The form was received, I signed and mailed it back. A few weeks later, I got the below letter advising that the signatures on the policy and my current signature didn't match and that additional documentation would be needed to formally cancel. Have you ever seen your signature at 10 years old? I am thinking everyone's signature might just be a little different 50 years later but what do I know. I asked if I could just stop paying to cancel it and was advised the balance of the policy would be forfeited if I go that angle; even though I am telling them my intentions verbally from the phone number they have on file. I'll give in eventually in supplying what is needed but yes, I did write a letter via snail mail asking one more time in not so many words if the son of the person who wrote the policy could please cancel said policy.
